Privacy Policy

Effective Date:

24/02/2025

1. Introduction

Total Therapy London ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

2. Information We Collect

We may collect and process the following categories of personal data:

Personal Identification Information: Name, date of birth, address, email address, and phone number.

Health Information: Details of past and current medical conditions, treatments received, and other health-related information necessary for your care.

Payment Information: Bank account details or payment card information for processing payments.

Technical Data: IP address, browser type, and information about your visit to our website.

3. How We Collect Your Data

We collect data through various methods, including:

Direct interactions: When you fill out forms, correspond with us, or provide information during consultations.

Automated technologies: As you interact with our website, we may collect technical data through cookies and similar technologies.

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

Provision of Healthcare Services: To deliver safe and appropriate treatment.

Administrative Purposes: Managing appointments, processing payments, and maintaining records.

Communication: Sending appointment reminders and information about our services.

Legal Obligations: Complying with regulatory requirements and responding to legal processes.

The legal bases for processing your data include the necessity for the performance of a contract, compliance with legal obligations, and legitimate interests pursued by us, such as ensuring the quality of care and improving our services.

5. Data Sharing and Disclosure

We may share your personal data with:

Healthcare Professionals: Involved in your treatment to ensure coordinated care.

Service Providers: Third parties who provide IT and system administration services.

Regulatory Bodies: To comply with legal obligations or respond to requests from authorities.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure storage systems, access controls, and staff training on data protection.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Typically, we retain health records for a minimum of eight years from the date of your last treatment, or for children, until their 25th birthday, whichever is longer.

8. Your Rights

Under the UK GDPR, you have the following rights:

Access: Request access to your personal data.

Rectification: Request correction of inaccurate or incomplete data.

Erasure: Request deletion of your personal data, subject to certain conditions.

Restriction: Request restriction of processing your data.

Data Portability: Request transfer of your data to another party.

Objection: Object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the contact details provided below.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse website traffic. By using our website, you consent to the use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

24a Manchester Square W1U 3PZ, London W1U 8EW, United Kingdom

Email: [email protected]

Phone: +44 7598 473801

12. Complaints

If you are dissatisfied with our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

24a Manchester Square W1U 3PZ, London W1U 8EW, United Kingdom

Email: [email protected]

Phone: +44 7598 473801