Terms & Conditions

1. Introduction
Welcome to Total Therapy London.

By accessing or using our services, you agree to comply with and be bound by the following terms and conditions.

Please read them carefully.

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2. Services Provided
We offer physiotherapy assessments, treatments, advice, and education for individuals with injuries, pain, and chronic health conditions.

All services are provided by qualified and registered physiotherapists.

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3. Appointments

Booking: Appointments can be scheduled via phone, email, or through our website.​Cancellation: We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations may incur a full session fee.​Lateness: Arriving late may result in a shortened session to accommodate subsequent clients.​

4. Fees and Payment

Consultation Fees: Fees are outlined on our website and are subject to change.​

Payment Terms: Payment is due at the time of treatment unless prior arrangements have been made.​

Insurance Claims: Clients intending to claim through insurance should verify coverage and settle fees directly with us.​

5. Consent to Treatment
By attending sessions, you consent to assessment and treatment by our physiotherapists.

You have the right to withdraw consent or discontinue treatment at any time.

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6. Confidentiality
All personal and medical information will be kept confidential and shared only with your consent or as required by law.

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7. Client Responsibilities

Accurate Information: Provide complete and accurate medical history and information.​

Compliance: Adhere to treatment plans and advice given by your physiotherapist.​

Respect: Maintain respectful behavior towards staff and other clients.​

8. Limitation of Liability
While we strive to provide effective treatment, we cannot guarantee specific results.

Total Therapy London is not liable for any indirect or consequential loss arising from our services.

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9. Changes to Terms
We reserve the right to update these terms and conditions.

Clients will be notified of significant changes.

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10. Governing Law
These terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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11. Contact Information

Total Therapy London
24a Manchester Square, W1U 3PZ, London
W1U 8EW, United Kingdom
Email: [email protected]
Phone: +44 7598 473801